Refund policy
Tierra Return & Refund Policy
We want you to feel confident in your Tierra purchase. If something isn’t quite right, eligible items may be returned within 21 days of delivery, subject to the guidelines below.
Returns
To be eligible for a return, items must be in their original condition, unused, unwashed, and with all original packaging and tags, where applicable.
Approved returns are subject to a $15 flat return shipping fee, which will be deducted from your refund. Original shipping charges are non-refundable.
Please request a return within 21 days of delivery. Returns sent without prior authorization may not be accepted.
Cushion & Pillow Inserts
For health, hygiene, and product-integrity reasons, cushion and pillow inserts may only be returned if they are unopened, unused, and still sealed in their original vacuum-packed plastic bag.
Once the vacuum-packed packaging has been opened, the insert is no longer eligible for return.
Because of the size and shipping requirements of our inserts, the customer is responsible for the actual cost of return shipping for inserts, rather than the $15 flat return fee. Tierra can provide a prepaid return label, and the cost of the label will be deducted from the refund.
Covers, Bedding & Other Eligible Products
Eligible covers, sheets, quilts, and other non-insert products may be returned within 21 days of delivery provided they are unused, unwashed, and in their original condition.
A $15 flat return shipping fee will be deducted from the refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right.
When Tierra is responsible for the issue, there is no return shipping charge to the customer.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method, less any applicable return shipping fee.
Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable.
Exchanges
If you would prefer another size or color, please contact us to request an exchange. Your first eligible size or color exchange is complimentary, subject to product availability.
Final Sale Items
Items specifically marked Final Sale at the time of purchase are not eligible for return or refund unless they arrive damaged or defective.
How to Start a Return
To request a return, please use the return option available through your Tierra customer account. Once your request has been reviewed and approved, you will receive instructions for returning your item.